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    Focus on Quality

    Our employees are committed to providing high quality patient care and outstanding customer service to become the most trusted and respected provider of healthcare services in every community we serve. To achieve this goal, we are driven by our commitment to our mission and our values. Our management philosophy is simple: focus on our people, on quality and customer service, and our business results will follow. To learn more about our quality and patient outcomes, we invite you to read our 2015 Annual Quality Report.

    2015 Kindred Healthcare Quality and Social Responsibility Report

    Our 2015 Quality and Social Responsibility Report highlights many of Kindred Healthcare's key accomplishments. To read the report, click here.

  • Medicare's Home Health Compare has two kinds of quality measures:


    1. Process of Care Measures (also known as Process Measures) which tell you how often an agency gave the recommended care such as checking patients for depression at the beginning of an episode of care. A rate of 88% means that the agency provided the recommended process of care in 88% of their home health episodes of care.

    2. Outcome of Care Measures (also known as Outcome Measures) which tell you about the results of the care an agency provided. For example, by the end of an episode of care, did the patient’s ability to ambulate improve? A rate of 88% means that the agency achieved that outcome in 88% of their episodes of care.


    Here are the five outcome and process measures that we track across all Kindred at Home home health branches and how we stack up against the national averages.

    Five Outcomes

    Additionally, we closely monitor our 30-day rehospitalization rates, which measure if patients were readmitted to any acute hospital within 30-days if the patient had a prior acute hospital stay. This is important because rehospitalization within a 30-day period can indicate less-than-optimal post-acute care.

    Re-Hospitalization Rates

    Finally, we track our patient satisfaction scores as they relate to overall care of our patients, communication with our patients, specific care issues (such as in-home safety, medication management and pain control), overall ratings of our agencies and those who would recommend us to others.

    Patient Satisfaction

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We accept patients for care regardless of age, race, color, national origin, religion, sex, disability, being a qualified disabled veteran, being a qualified disabled veteran of the Vietnam era,
or any other category protected by law, or decisions regarding advance directives.